Kelvonia™ Company Details

When Can You Request a Return?

Proposed standard return window: 30 calendar days from the date you receive your order. This period must be confirmed against the store's actual return policy and applicable consumer law.

For a change-of-mind return, an item should generally meet the following conditions, subject to applicable legal rights:

• The product is in its original received condition.
• It has not been unnecessarily used, altered, or damaged.
• Original packaging and included accessories are retained where possible.
• Proof of purchase or an identifiable order number is available.
• The return request is submitted within the applicable return period.

How to Submit Your Request

Contact our customer service team before mailing any product. We will review the details and explain the applicable return procedure.

Email: service@kelvonia.com

If Something Isn't Right

Please check your order after delivery. If a product arrives damaged, appears defective, or differs from the item you ordered, contact us promptly so we can review the situation.

To help us assess the issue, please provide:

• Your order number and product name.
• A short explanation of the problem.
• Clear photographs of any visible damage or incorrect item.
• Photographs of the packaging when relevant.

After reviewing the details, we will explain the available resolution, which may include a replacement, repair, refund, or another remedy as appropriate under the circumstances and applicable law.

Items That May Have Special Conditions

Some products may be subject to additional return requirements because of their nature, condition, hygiene considerations, or applicable legal restrictions.

• Products specifically customized or made to order.
• Items that cannot lawfully be returned for safety or hygiene reasons.
• Gift cards or other non-physical stored-value products.
• Products identified as final sale where such restrictions are lawful.

Automotive electronics and accessories may need to be inspected for missing components, installation-related damage, or other condition issues when returned.

However, an exception does not automatically apply to a defective, misdescribed, or incorrectly supplied product where consumer law provides a remedy.

If you are unsure whether a product qualifies, contact customer service before sending it back.

Looking for a Different Product?

If you need a different model or accessory, contact customer service to discuss the available options.

Depending on stock availability and the reason for the exchange, you may be asked to return the original item and place a separate order for the replacement.

For products that are defective, damaged, or incorrectly supplied, the available remedy will be assessed separately under the applicable return policy and consumer protection requirements.

Please wait for instructions before shipping an item or purchasing a replacement if you are seeking a resolution for an existing order.

Orders Delivered to the European Union

Eligible consumers in the European Union may have a statutory 14-day right to withdraw from certain distance purchases, subject to applicable law and exceptions.

The withdrawal period, notification requirements, return conditions, refund obligations, and responsibility for return shipping depend on the relevant legal rules and circumstances.

This policy does not limit mandatory consumer rights. Where local law grants rights that are more favorable than the store's standard return arrangements, the applicable legal requirements will prevail.

How Refunds Are Handled

Once a returned product has been received, or the applicable refund process has otherwise been satisfied, the request will be reviewed under the relevant policy and legal requirements.

Refund Decision

We will communicate the outcome of the refund request using the available contact information associated with your order.

Original Payment Method

Where applicable, approved refunds are generally returned through the original payment method. The available method may depend on the payment provider and transaction circumstances.

Processing Time

Any estimated refund-processing period should be confirmed in the store's actual policy. Once a refund has been initiated, the time required for the funds to appear in your account may depend on your bank or payment provider.

If a refund has not appeared within the communicated period, contact customer support with your order number and refund details.

Where Should You Send a Return?

Return parcels must be sent only to the destination provided in the approved return instructions.

The return destination may differ from the company's business address. Please do not use the business address displayed at the top of this page as a return destination unless customer support explicitly confirms it for your order.

Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return, the applicable store policy, and relevant consumer law. Any required shipping arrangements will be communicated during the return authorization process.

Return Authorization

Obtain return instructions before shipping a parcel. Keep the shipping receipt and tracking details until the return has been resolved.

Contact Our Customer Support Team

For help with return eligibility, damaged items, replacement requests, or refund status, contact us using the details below.

Email: service@kelvonia.com

Phone: +86 18477683600

Business hours: 24 hours a day, 7 days a week.

Please include your order number, product name, and a description of the issue so we can identify the relevant purchase.